MISSED APPOINTMENT POLICY
My goal is to provide quality psychological care to all my clients in a timely manner. No-shows, late arrivals, and cancellations affects other clients.
Please be aware of the following policy regarding missed appointments.
If cancellation is necessary, I require that you call at least 24 hours in advance. You may leave a detailed voicemail message or send an email. I will return your call as soon as possible.
Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.
LATE CANCELLATION /
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time.
A no-show is missing an appointment without cancelling.
In either case, I will charge the client HK$500 a missed appointment fee.
For a new patient's first appointment, a no show or late cancellation will result in a forfeit of the HK$500 deposit. Another HK$500 deposit is required to secure another new appointment.
Arrival is considered late when a client arrives 15 minutes or more after the appointment time. The appointment will be cancelled automatically at 15 minutes after the appointed time. The client will be charged HK$500 a missed appointment fee.